Coronoavirus precautions

1st June 2020
Re-Opening of the Clinic

We will be re-opening the Clinic to low-risk patients from Monday 1st June.

To keep everyone safe, we have updated our Clinic Risk Assessment and put in place new clinic protocols.

When you make an appointment and when you come for treatment, you will notice a number of changes. The main points are


We will ask you to

  • Answer the Screening Questions below before making an appointment

  • Arrive as close to scheduled appointment time as possible

  • Come on your own, unless a carer/interpreter/chaperone is essential

  • Avoid public transport

  • Tell your driver, if you have one, that they cannot wait in the Clinic

  • Leave all unnecessary personal items at home

  • Wear freshly laundered clothes


We will ask you to

  • Wash and sanitise your hands at the clinic room sink – please bring your own hand wash or sanitiser if you are concerned about skin reactions to certain products

  • Answer the Screening Questions below again, in case your situation has changed

  • Keep touchpoints to a minimum

  • Make your next appointment

    • in advance of treatment, if you know your requirements (eg monthly treatment)

    • by the osteopath, electronically, before leaving the treatment room

    • by telephone after returning home

  • Use the Clinic toilet only if essential

  • Adhere to a strict toilet usage procedure, detailed in the bathroom

  • Contact us immediately if you develop symptoms of Covid-19 within 3 days of coming to the Clinic. If you do, you will have been pre-symptomatic and at your most infectious when you visited the Clinic, and we need to know


These questions are designed to help us assess your level of risk if you contract the virus, and how likely you are to pass on the virus to other people including our receptionists, osteopaths and patients.

We will ask you these questions when you make an appointment and when you arrive for your appointment, because your situation may have changed. Your osteopath is required to ask these questions again before commencement of treatment. Please bear with us – this is aimed at keeping you and your osteopath safe.

  1. Do you or anyone in your household have symptoms of Covid-19 now or in the last 7 days?

  2. Have you or anyone in your household been in contact with someone with confirmed/suspected Covid-19 in the last 14 days?

  3. Are you, or anyone with whom you are in regular contact, considered to be in a high-risk group if you contract the virus (clinically extremely vulnerable or clinically vulnerable – see groups below)?

  4. Are you, or anyone in your household, at high risk of transmitting the virus by nature of your occupation eg a nurse, doctor, care worker?

  5. Do you have respiratory symptoms or conditions such as asthma or hayfever?



Clinically extremely vulnerable people have been advised to shield at home until 30 June 2020. Disease severity, history or treatment levels will also affect who is in the group. This group may include the following people

  • Solid organ transplant recipients

  • People with specific cancers:

    • People with cancer who are undergoing active chemotherapy

    • People with lung cancer who are undergoing radical radiotherapy

    • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment

    • People having immunotherapy or other continuing antibody treatments for cancer

    • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors

    • People who have had a marrow or stem cell transplant in the last 6 months, or who are still taking immunosuppression drugs

  • People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe chronic obstructive pulmonary disease (COPD)

  • People with rare diseases that significantly increase the risk of infections (such as SCID, homozygous sickle cell)

  • People on immunosuppression therapies sufficient to significantly increase the risk of infection (inc high doses of steroids)

  • Women who are pregnant with significant heart disease, congenital or acquired


Correct at 26/5/20

Clinically vulnerable people are those who are/have

  • aged 70 or older (regardless of medical conditions)

  • under 70 with an underlying health condition

  • pregnant women

  • a lung condition that is not severe (such as asthma, COPD, emphysema or bronchitis)

  • heart disease (such as heart failure)

  • diabetes

  • chronic kidney disease

  • liver disease (such as hepatitis)

  • a condition affecting the brain or nerves (such as Parkinson’s disease, motor neurone disease, multiple sclerosis or cerebral palsy)

  • a condition that means they have a high risk of getting infections

  • taking medicine that can affect the immune system (such as high doses of steroids)

  • very obese (a BMI of 40 or above)